Return & Exchange Policy
We are committed to providing a simple and customer-friendly Return & Exchange Policy to ensure you can shop with confidence. If there is an issue with your order, we’ll do our best to resolve it quickly and fairly. Please read the following terms carefully.
- Custom-made products cannot be returned or exchanged unless the item has a manufacturing defect or an error made by us.
- If the mistake is on our part, we will cover the return shipping costs.
- Any claim for a faulty or incorrect item must be reported within 7 days of delivery.
- To request a return or exchange, please provide a clear description of the issue along with supporting photos if required.
- Ready-made (non-customized) products may be returned or exchanged according to our return policy.
- If a ready-made item has a manufacturing defect, we will cover the return shipping costs. Otherwise, return shipping is the customer’s responsibility.
- All exchanges are subject to product availability and mutual agreement.
- Returned items must be unused, in their original condition, and include all original packaging where applicable.
- Once your return is received and inspected, we will notify you regarding the approval of your refund or exchange.
For return or exchange requests, please contact our customer support team, and we will provide the appropriate return instructions. Our team is always happy to assist you with any questions regarding your order.